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Privacy Policy

MONICA POLLE company (“us”, “we”, or “our”) operates the website https://www.pollessence.com (hereinafter referred to as the “Service”).

Identity of the data controller: the company MONICA POLLE represented by Ms Monika Polle, 23 AVENUE THIERS 06130 GRASSE (France).

This page explains our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this policy.

Definitions

  • Service  : By Service we mean the website https://www.pollessence.com operated by the company MONICA POLLE
  • Personal Data  : Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data  : Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies  : Cookies are small files stored on your device (computer or mobile device).
  • Data Controller  : Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are or are to be processed. For the purposes of this Privacy Policy, we are a Data Controller of your personal data.
  • Subcontractors (or Service Providers)  : The term Subcontractor (or Service Provider) means any natural or legal person who processes data on behalf of the Data Controller. We may use the services of several Service Providers in order to process your data more efficiently.
  • Data Subject (or User)  : Data Subject means any living individual who is using our Service and is the subject of Personal Data.

Data Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of data collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • E-mail address
  • Phone number
  • First and last name
  • Cookies and Usage Data

We may use your Personal Data to send you newsletters, marketing communications or promotions and other information that may be of interest to you.

You may choose not to receive any communications from us or to receive only certain communications by clicking on the unsubscribe link or following the instructions provided in any email we send.

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking and Cookie Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies such as pixels, tags, and scripts are also used to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
  • We collect information when you check out on our store.

Learn more about our cookie policy

Contact / Order Forms

MONICA POLLE collects personal data from Internet users who have contacted it via the online contact form on the Site. This data is necessary in order to respond to Internet users’ requests. As part of the provision of its services, MONICA POLLE only processes the following personal data that is strictly necessary for their contact request: surname, first name, telephone number and email address.

The purpose of processing this personal data is to allow MONICA POLLE to respond to requests from Internet users. The contact form sends your message to the site administrator’s email and does not store any data on the site. The data transmitted via the contact form is kept indefinitely and is not used for commercial purposes.

Use of data

MONICA POLLE uses the data collected for various purposes:

  • To provide and ensure our Service
  • To notify you of changes to our Service
  • To allow you to use interactive features of our Service when you choose to do so
  • To provide customer support
  • To collect valuable data or analytics that will allow us to improve our Service
  • To monitor the use of our Service
  • To detect, prevent and resolve technical problems
  • To send you news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, unless you have previously indicated that you do not wish to receive such information.

Legal basis for processing personal data under the General Data Protection Regulation (GDPR) .

If you are a resident of the European Economic Area (EEA), MONICA POLLE legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

MONICA POLLE may process your Personal Data:

  • Because we need to perform a contract with you
  • Because you allowed us to do so.
  • Because we have a legitimate interest to carry out this processing and
    your rights do not override this legitimate interest
  • For payment processing purposes
  • To respect the law

Data retention

MONICA POLLE will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary for us to comply with our legal obligations (for example, to comply with applicable laws), resolve disputes, and enforce our agreements and policies.

MONICA POLLE will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Data transfer

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you reside outside France and choose to provide information to us, please note that we transfer the data, including Personal Data, to France and process it there.

By accepting this Privacy Policy and then submitting such information, you agree to that transfer.

MONICA POLLE will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and your Personal Data will not be transferred to any organization or country unless there are adequate controls in place including the security of your data and other personal information.

Data communication

Communication of data to law enforcement

In certain circumstances, MONICA POLLE may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal requirements

MONICA POLLE may communicate your Personal Data if it believes in good faith that this is necessary to:

  • Fulfill a legal obligation
  • Protect and defend the rights or property of MONICA POLLE
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Ensure the personal safety of users of the Service or the public
  • Protecting yourself against civil liability

Data Security

The security of your data is important to us. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Data Protection Rights Granted to You by the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. MONICA POLLE intends to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to know what Personal Data we hold about you and want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we hold about you. Where available, you can review, update or request deletion of your Personal Data in your account settings. If you are unable to perform these actions yourself, please contact us for assistance.
  • Right of rectification. You have the right to have your data rectified if it is inaccurate or incomplete.
  • Right to object. You have the right to object to our processing of your Personal Data.
  • Right to restriction You have the right to ask us to restrict the processing of your personal data.
  • The right to data portability. You have the right to receive a copy of the information we hold about you in a commonly used, structured and machine-readable format.
  • Right to withdraw consent. You also have the right to withdraw your consent at any time if MONICA POLLE relied on your consent to process your personal data.

Please note that we may ask you to prove your identity before responding to requests of this nature.

You have the right to lodge a complaint with a data protection authority about our collection and use of your Personal Data. For further information, please contact your local data protection authority in the European Economic Area (EEA).

Service providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analyses

We may use third-party Service Providers to monitor
and analyze the use of our Service.

  • Google Analytics  : Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics Opt out browser add-on. This plugin prevents the Google Analytics JavaScript code (ga.js, analytics.js, and dc.js) from sharing information about visit activity with Google Analytics. For more information on the privacy practices of Google, please visit  the Google Privacy & Terms web page .

    Links to other sites

    Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

    We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third party sites or services.

    Children’s Privacy

    Our Service does not address anyone under the age of 18 (“Children”).

    We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child without verification of parental consent, we will take steps to remove that information from our servers.

    Changes to this Privacy Policy

    We reserve the right to update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

    We will notify you via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

    We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    Contact us

    If you have any questions regarding this Privacy Policy, please contact us via our  contact form.